Processing Time
* Orders placed before 1:00 PM Eastern Standard Time will be processed same business day, otherwise orders will be processed on next business day .
* Please note that all orders, including express and overnight orders, require at least 24 business hours of processing time before being shipped out.

Processing Time
* Orders placed before 1:00 PM Eastern Standard Time will be processed same business day, otherwise orders will be processed on next business day .
* Please note that all orders, including express orders, require at least 24 business hours of processing time before being shipped out.

Defective Products:
We stand behind our merchandise. If you feel that the product you received is defective, please contact us immediately and provide a detailed explanation of why your product is defective. You will be given a Return Authorization Code (RAC) and upon receipt we will examine it.

• Hairandextensions.com offers exchanges.

• Exchanges must be requested by e-mail at info@hairandextensions.com or phone at 877 - 725 - 4354 within 9 days of receiving the product. You will be given a Return Authorization Code (RAC) which has to be clearly marked on the shipping box

• We offer one exchange per item without Restocking Fee

• In addition you will need to pay for shipping the product back to us as well as us shipping the new product to you.

• For Exchanges, restocking fee of 20% or $20 will be charged.

• We will not accept damaged or “used” products as exchanges. We reserve the right to make the judgment call if an item is damaged or used. If you’re returned item falls into this category we will send it back to you provided you pay shipping.

• The exception is the manufacturers defect. If a manufacture's defect is found, please contact us immediately to replace your purchase. We will replace the item for the same brand, style and color at no cost.

• Return products must be returned with the original netting and tags still attached, in the undamaged packing. Item must be in new and re-saleable condition. Do not mark tape or attach anything to the packaging.

• Item altered in any way can not be accepted. For example, item was washed or exposed to smells like perfume.

We will gladly exchange your wig if you are not completely satisfied with the color or style.

Please read the following terms and conditions for an exchange.

a.      Request for an exchange must be made within 3 days of your receipt of the item and you must receive an approval for exchange via e-mail prior to returning the item. Please enclose a note with your return item with your request (i.e. new color, style etc.)

b.      Return items must be sent at your cost, any items with postage due will be returned to sender.

c.       Items must be in absolutely new condition, this means NOT worn, brushed, shaken-out or altered in any way and include ALL original packing materials, otherwise your exchange will not be accepted and the item will be returned back to you at your cost.

d.      There will also be a restocking fee of 20% or $20 will be charged.

e.      Customer must pay for the original shipping cost for all return/exchange items unless the cause for return was due to a material defect in the product.

• Hairandextensions.com offers returns.
• Returns must be requested by e-mail at info@hairandextensions.com or phone at 877 - 725 - 4354 within 9 days of receiving the product.
• You will be given a Return Authorization Code (RAC) which has to be clearly marked on the shipping box.
• Do not send your return order without Return Authorization Code (RAC). Without RAC# on the outside of the box, your package will be refused.
• A 20% or $20 charge will be applied (whichever is greater).
• In addition you will need to pay for shipping the product back to us.

• Sorry, absolutely No Returns are accepted on Human hair wigs, Synthetic Hair Wigs, Mono Top wigs and Halloween Wigs.

• We will not accept damaged or “used” products as returns. We reserve the right to make the judgment call if an item is damaged or used. If you’re returned item falls into this category we will send it back to you provided you pay shipping.

• Return products must be returned with the original netting and tags still attached, in the undamaged packing. Item must be in new and re-saleable condition. Do not mark tape or attach anything to the packaging..

• Item altered in any way can not be accepted. For example, items washed or exposed to smells like perfume.

Hair products Effectiveness
we are not responsible for any problems with direct or indirect usage of hair extensions sold on our website. We advise all our customers to take professional help before they use our hair extensions
 
Waiver
by ordering online, ordering by phone, ordering by mail, purchaser acknowledges that they are fully aware of our Disclaimer guidelines and fully agree with the website policies

Shipping Delays
We do not take responsibility for late shipments from the carriers or due to incorrect addresses.

Customer is responsible for delays due to destination problems, incorrect or incomplete shipping addresses or not being home to sign for package.

Returned Packages
If your shipment is returned to us due to a bad address, refused upon delivery, returned or unclaimed, We will notify you via e-mail and wait to hear from you. We may offer to reship and customer pays for shipping or the balance will be refunded to your credit card.
Shipping and handling charges are non refundable.

Note.
Color of hair products may vary slightly between shipments due to the inherent nature of human hair.

You must be 18 years of age or older to place an order. If you are not 18 years of age or older, a Parent/Guardian must place the order for you. Please visit our web site to view current guidelines and Price list. Information provided herewith is subject to change without notice.

Our product prices and   Shipping, & Handling prices are subject to change without notice. Although we work to keep website information accurate, at times inventory, production, or expenses may change and require price adjustments on our part before we are able to update the website.

If you have additional questions, please contact customer service